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Outage in Webex by Cisco

Webex Dedicated Instance: Customers to be unable to access IAAS applications

Resolved Minor
February 07, 2026 - Started about 15 hours ago - Lasted about 13 hours

Incident Report

Engineering is investigating an issue that is causing customers to be unable to access IAAS applications hosted in the Los Angeles data center. The Virginia data center remains available if applications are redundant. There are no impacts to core calling functionality. Engineering is working on restoring access and we apologizes for any inconvenience this may cause.

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 02/07/2026 11:11PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 3 hours ago - at 02/07/2026 10:04PM

Engineering is making progress towards service restoration. We continue to work diligently to restore all impacted services and fully mitigate the incident. We will provide updates as more information becomes available. Thank you for your continued patience.

IDENTIFIED about 4 hours ago - at 02/07/2026 08:47PM

Engineering continues mitigation efforts towards service restoration. We will provide updates as they become available.

Thank you for your continued patience as we address this service incident.

IDENTIFIED about 12 hours ago - at 02/07/2026 12:59PM

Engineering continues mitigation efforts. We will provide updates as they become available.

Thank you for your continued patience as we address this service incident.

IDENTIFIED about 14 hours ago - at 02/07/2026 10:54AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING about 15 hours ago - at 02/07/2026 09:57AM

Engineering is investigating an issue that is causing customers to be unable to access IAAS applications hosted in the Los Angeles data center. The Virginia data center remains available if applications are redundant. There are no impacts to core calling functionality.

Engineering is working on restoring access and we apologizes for any inconvenience this may cause.

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