Webex Meetings: Some users may experience split meeting condition

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

Engineering has identified the issue and is currently working towards restoring the service. It has been confirmed that this issue is exclusive to Webex Meetings not using the unified Webex Suite platform, and there is no impact on Webex Suite meetings. Updates will continue to be provided as they become available.

Thank you for your continued patience as this service incident is addressed.

Engineering is investigating an issue impacting the Webex Meetings service. Some users may experience cascade failures, resulting in a split-meeting condition between video devices and Webex Meetings clients. Users joining the meeting from a video device or using a SIP connection may be unable to see and hear Webex users, and vice versa.

We are working to restore services and apologize for the inconvenience this may cause.