Outage in Webex by Cisco
Webex Calling: Some Cisco Calling Plan users may experience call join failures
Resolved Minor
February 20, 2026 - Started 4 months ago
- Lasted about 1 hour
Incident Report
Engineering is currently investigating issues causing inbound and outbound call failures for Cisco Calling Plan users and call failures for Webex Contact Center (WxCC) users. This issue is exclusive to users in the US region.
Components affected
Webex by Cisco Webex CallingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
4 months ago - at 02/20/2026 07:26PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
4 months ago - at 02/20/2026 07:00PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
4 months ago - at 02/20/2026 06:50PM
Engineering is currently investigating issues causing inbound and outbound call failures for Cisco Calling Plan users and call failures for Webex Contact Center (WxCC) users. This issue is exclusive to users in the US region.
Latest Webex by Cisco outages
Webex Slido: Some users may experience login failures - about 1 hour ago
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