Outage in Webex by Cisco

Webex Meetings: Some users are experiencing PSTN & video call join failures

Resolved Minor

February 24, 2026 - Started 3 days ago - Lasted about 18 hours

Incident Report

Summary AI Generated

Webex Meetings experienced an 18.2-hour service disruption where users on H323 endpoints and SIP devices encountered call join failures, along with inbound PSTN call failures and Call-Me feature issues. The incident affected users' ability to join meetings through traditional phone and video calling methods, though VoIP (computer audio) remained available as a workaround. Engineering identified the root cause and completed remediation activities to restore all affected services.

Engineering is investigating an issue that may cause users on H323 endpoints or SIP devices to experience call join failures. Additionally, some users are experiencing inbound PSTN call failures. We are working towards restoring services and apologize for the inconvenience this may cause.

Components affected

Webex by Cisco Webex Meetings

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Latest Updates ( sorted recent to last )

MONITORING 3 days ago - at 02/24/2026 10:13PM

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 3 days ago - at 02/24/2026 08:59PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

IDENTIFIED 3 days ago - at 02/24/2026 08:05PM

Engineering has identified the cause of the issue affecting inbound PSTN and video call join failures for Webex Meetings users. In addition to the previously reported effects, users may also experience failures with the Call-Me feature in Webex Meetings. Work to implement a resolution is underway. Additional updates will be provided as soon as available. As a workaround, users can use VoIP (Call using computer) option to join the audio conference.

We appreciate your understanding and patience as we work to restore services.

INVESTIGATING 3 days ago - at 02/24/2026 07:52PM

Engineering is investigating an issue that may cause users on H323 endpoints or SIP devices to experience call join failures. Additionally, some users are experiencing inbound PSTN call failures.

We are working towards restoring services and apologize for the inconvenience this may cause.

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