Outage in Webex by Cisco

Webex Calling: Cisco Calling Plan customers may encounter failures while creating Port orders via Control Hub

Resolved Minor

February 27, 2026 - Started about 13 hours ago - Lasted about 2 hours

Incident Report

Summary AI Generated

Cisco Calling Plan customers experienced failures when attempting to create port orders through the Webex Control Hub, with administrators encountering errors on the PSTN Orders page. The issue affected administrative functions only, while calling functionality remained operational throughout the incident. Engineering identified and resolved the problem after 2.1 hours, restoring full service to the Control Hub.

Engineering is currently investigating an issue that is preventing some Cisco Calling Plan customers from creating port orders through Webex Control Hub. Affected administrators may encounter an error when attempting to create orders on the PSTN Orders page in Control Hub. Please note that calling functionality is not impacted. We are working to resolve this issue as quickly as possible and apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Control Hub Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )

MONITORING about 12 hours ago - at 02/27/2026 05:10PM

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 13 hours ago - at 02/27/2026 04:21PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING about 13 hours ago - at 02/27/2026 03:54PM

Engineering is currently investigating an issue that is preventing some Cisco Calling Plan customers from creating port orders through Webex Control Hub. Affected administrators may encounter an error when attempting to create orders on the PSTN Orders page in Control Hub. Please note that calling functionality is not impacted.

We are working to resolve this issue as quickly as possible and apologize for any inconvenience this may cause.

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