Outage in Webex by Cisco
Webex Calling: Cisco Calling Plan customers may encounter failures while creating Port orders via Control Hub
Resolved Minor
February 27, 2026 - Started 3 months ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Cisco Calling Plan customers experienced failures when attempting to create port orders through the Webex Control Hub, with administrators encountering errors on the PSTN Orders page. The issue affected administrative functions only, while calling functionality remained operational throughout the incident. Engineering identified and resolved the problem after 2.1 hours, restoring full service to the Control Hub.
Engineering is currently investigating an issue that is preventing some Cisco Calling Plan customers from creating port orders through Webex Control Hub. Affected administrators may encounter an error when attempting to create orders on the PSTN Orders page in Control Hub. Please note that calling functionality is not impacted.
We are working to resolve this issue as quickly as possible and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
3 months ago - at 02/27/2026 05:10PM
Engineering has completed remediation activities, and services have been restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
3 months ago - at 02/27/2026 04:21PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
3 months ago - at 02/27/2026 03:54PM
Engineering is currently investigating an issue that is preventing some Cisco Calling Plan customers from creating port orders through Webex Control Hub. Affected administrators may encounter an error when attempting to create orders on the PSTN Orders page in Control Hub. Please note that calling functionality is not impacted.
We are working to resolve this issue as quickly as possible and apologize for any inconvenience this may cause.
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