Outage in Webex by Cisco

Webex Contact Center: Google Virtual Agents intermittently unavailable

Resolved Minor

February 21, 2026 - Started 7 days ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue which is causing the Google Virtual Agents feature to be intermittently unavailable for Webex Contact Center customers. This is impacting customers in the US region. Engineering is working on restoring services and we apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Contact Center

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Latest Updates ( sorted recent to last )

MONITORING 7 days ago - at 02/21/2026 04:14AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 7 days ago - at 02/21/2026 03:50AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 7 days ago - at 02/21/2026 03:29AM

Engineering is investigating an issue which is causing the Google Virtual Agents feature to be intermittently unavailable for Webex Contact Center customers. This is impacting customers in the US region.

Engineering is working on restoring services and we apologize for any inconvenience this may cause.

Latest Webex by Cisco outages

Webex Calling: Cisco Calling Plan customers may encounter failures while creating Port orders via Control Hub - about 13 hours ago

Webex Meetings: Some users are experiencing PSTN & video call join failures - 3 days ago

Webex Contact Center: Agents in the US, Canada, ANZ and EU regions may experience delays and/or failures when attempting to login, logout, or update agent state - 5 days ago

Webex Calling: Some Cisco Calling Plan users may experience call join failures - 7 days ago

Webex Meetings: Some users may experience split meeting condition - 10 days ago

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