Webex Services: Service degradation for multiple services hosted in the UAE and Saudi Arabia region

Engineering has resolved the issue where the VIMT limitations prevented Cisco video devices from participating in Microsoft Teams meetings.

We continue to work towards restoring service stability for all other impacted Webex Services. Thank you for your continued patience, and we apologize for any inconvenience this may cause.

We are providing an update regarding the ongoing service disruptions affecting services hosted in the UAE and Saudi Arabia regions.

As previously communicated, a major power and connectivity outage at a third-party data center in the UAE operated by a third-party vendor has impacted several Webex service components, including sign-in, calling, and meeting functionality. Our engineering teams have worked continuously to implement local mitigations, but the persistent instability of the regional infrastructure has required more comprehensive measures to ensure business continuity.

To fully resolve these issues and restore service stability, Cisco Webex has officially initiated its Disaster Recovery (DR) process. This involves transitioning critical service dependencies and user data away from the affected UAE region to secure, high-availability data centers.

Our engineering teams are actively working to resolve the ongoing issue affecting multiple Webex services. We will share additional updates as soon as new information becomes available.

Thank you for your continued patience, and we apologize for any inconvenience this may cause.

Our engineering teams remain actively engaged in resolving the ongoing issue impacting multiple Webex services. We will provide further updates as new information becomes available.

Thank you for your continued patience.

Our engineering teams are continuing to work to resolve the ongoing issue affecting multiple Webex services. We will provide further updates as new information becomes available.

Thank you for your continued patience.

Our engineering teams are continuing to work to resolve the ongoing issue affecting multiple Webex services. We will provide further updates as new information becomes available.

Thank you for your continued patience.

Upon further investigation, Engineering has identified activation failures for the self sign-up service via the Webex App and web client. Engineering continues to work on resolving the ongoing issue affecting multiple Webex services.

We will continue to provide updates as they become available. All hands are on deck to restore services. Thank you for your continued patience, and we apologize for any inconvenience this may cause.

Our engineering teams are continuing to work to resolve the ongoing issue affecting multiple Webex services. We will provide further updates as new information becomes available.

Thank you for your continued patience.

Engineering further identified that the issue is also causing intermittent call delivery failures for Webex Contact Center agents in the UAE region, in addition to the previously called out impacts. Ongoing impact includes failures login to Slido.com, failures utilizing in-meeting features like content sharing, mute/unmute and rosters issues. Users may also experience split meeting conditions while joining the meeting from a video device or using a SIP connection. Webex Contact Center agents unable to login to Agent Desktop services, as well as encountering intermittent call delivery failures.

We will continue to provide updates as they become available. All hands are on deck to restore services. Thank you for your continued patience and we apologize for the inconvenience this may cause.

Engineering further identified that the issues is also causing following failures. Users may experience failures login in to Slido.com. Users may experience failures utilizing in-meeting features like content sharing, mute/unmute and rosters issues. Users may also experience split meeting conditions while joining the meeting from a video device or using a SIP connection. Webex Contact users will not be able to login to Agent Desktop services.

Additional updates will be provided as soon as available and our engineering teams are continuing on working to resolve the ongoing issue affecting agent states.

Thank you for your continued patience.

Engineering has further identified that the users are unable to login to 'https://developer.webex.com/'. Additionally, administrators may experience failures performing provisioning task and also observe failures in device registration. All hands on deck, we will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering on further investigation has identified that the issue is also impacting user provisioning for Webex for broadworks services. Engineering is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering has identified that the issue impacting multiple services hosted in the KSA datacenter has resurfaced. At this time users and administrators may experience intermittent failures when logging in to the Webex App and Webex Control Hub. Additionally, a small subset of users may experience intermittent delays or failures when sending or receiving messages in the Webex App. As a workaround, users can retry their operation as the issues are intermittent in nature.

We are working towards restoring services and apologize for the inconvenience this may cause.

Services remain healthy and stable and the issue is now resolved.

We appreciate your patience while we addressed this service incident.

Engineering has completed all the required remediation activities, and services hosted in UAE, Saudi region have been fully restored.

We will continue to monitor to ensure service stability.

As per latest update from the engineering, they have confirmed that the intermittent connectivity failures when attempting to connect to the Webex Contact Center has also been resolved. The impact to the Webex calling is still being actively worked on.

We thank you for your patience while we continue to address this service incident.

Engineering has confirmed that the issue causing failures when logging in to the Webex App and Webex Control Hub is completely resolved at this time. They continue mitigation efforts toward the restoration of all remaining services. We will provide updates as they become available.

Thank you for your continued patience as we address this service incident.

The engineering team is making steady progress, and recent health checks indicate that most of the affected services have recovered or are showing improvement. A very small subset of users may continue to experience intermittent failures when logging in to the Webex App and Webex Control Hub. We will share more updates as soon as new information is available.

We appreciate your patience and understanding as we work to resolve this service incident.

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue impacting multiple services hosted in the UAE and Saudi Arabia region. Users and administrators may experience intermittent failures when logging in to the Webex App and Webex Control Hub. Some Webex Calling users may experience intermittent call failures. A subset of callers may experience intermittent failures when attempting to connect to the Webex Contact Center. Additionally, a small subset of users may experience intermittent delays or failures when sending or receiving messages in the Webex App. As a workaround, users can retry their operation as the issues are intermittent in nature.

We are working towards restoring services and apologize for the inconvenience this may cause.