Outage in Webex by Cisco
Webex Calling: Some E911 Emergency calls are not getting disconnected properly
Resolved Minor
March 02, 2026 - Started 3 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
Webex Calling users experienced call disconnection failures after placing E911 emergency calls, specifically affecting customers using Redsky emergency calling services on Cisco MPP phones while soft clients worked normally. The issue lasted 36.2 hours and was resolved through collaboration between engineering teams and the vendor. Service was fully restored with continued monitoring to ensure stability.
Engineering is investigating an issue that may cause Webex Calling users to experience call disconnection failures after placing E911 emergency calls. This is impacting only those customers subscribed to Redsky for emergency calling services. The impact is currently confined to Cisco MPP phones while soft clients are getting disconnected successfully.
We are working towards service restoration and apologize for any inconvenience this may cause.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 03/04/2026 03:41AM
Remediation activities has been completed and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
1 day ago - at 03/03/2026 03:34PM
Our engineering teams, in collaboration with the vendor, continue to make progress on resolving the call disconnection failures experienced after placing E911 emergency calls for Webex Calling users. Implementation of the solution is on track and remains scheduled for completion by 2:00 UTC on March 4th.
We appreciate your ongoing patience as we work toward full service restoration and will continue to provide updates as new information becomes available.
IDENTIFIED
2 days ago - at 03/02/2026 10:44PM
Our engineering teams have identified the issue causing call disconnection failures after placing E911 emergency calls for Webex Calling users. We are actively working with the vendor to implement a solution which is expected to be completed around 2:00 UTC on March 4th.
We appreciate your continued patience as we work towards full service restoration and will provide further updates as new information becomes available.
IDENTIFIED
2 days ago - at 03/02/2026 06:54PM
Our engineering teams are continuing to work to resolve the ongoing issue affecting call disconnection failures after placing E911 emergency calls for Webex Calling users. We will provide further updates as new information becomes available.
Thank you for your continued patience while we address this service incident.
IDENTIFIED
3 days ago - at 03/02/2026 04:40PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
3 days ago - at 03/02/2026 04:01PM
Engineering is investigating an issue that may cause Webex Calling users to experience call disconnection failures after placing E911 emergency calls. This is impacting only those customers subscribed to Redsky for emergency calling services. The impact is currently confined to Cisco MPP phones while soft clients are getting disconnected successfully.
We are working towards service restoration and apologize for any inconvenience this may cause.
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