Outage in Webex by Cisco
Webex Calling: Intermittent failures when adding devices via MAC address
Resolved Minor
March 12, 2026 - Started 3 months ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Webex Calling experienced intermittent failures when provisioning devices via MAC address in Control Hub for 1.5 hours. Users were advised to use the activation code feature as a temporary workaround while the issue persisted. Engineering completed remediation activities and restored full service, with continued monitoring to ensure stability.
Our engineering team is currently investigating intermittent failures affecting the provisioning of Webex Calling devices via MAC address in Control Hub. As a temporary workaround, please use the activation code feature to add your devices.
We are working to restore full service and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex CallingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
3 months ago - at 03/12/2026 06:39AM
Engineering has completed remediation activities, and services have been restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
3 months ago - at 03/12/2026 05:56AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
3 months ago - at 03/12/2026 05:34AM
Our engineering team is currently investigating intermittent failures affecting the provisioning of Webex Calling devices via MAC address in Control Hub. As a temporary workaround, please use the activation code feature to add your devices.
We are working to restore full service and apologize for any inconvenience this may cause.
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