Outage in Webex by Cisco

Webex Control Hub: Partner admins in the EU region are unable to generate device activation code in Control Hub

Resolved Minor

March 12, 2026 - Started 2 months ago - Lasted about 7 hours

Incident Report

Summary AI Generated

Partner administrators in the EU region experienced failures when attempting to generate device activation codes in Webex Control Hub, preventing device provisioning for 6.9 hours. Customer administrators were not affected by this issue. Engineering investigated and resolved the problem impacting the device provisioning functionality.

Engineering is investigating an issue impacting device provisioning in Webex Control Hub. Administrators attempting to generate device activation codes in Webex Control Hub are experiencing failures. This issue is exclusive to Partner administrators in the EU region. Customer administrators are not experiencing this issue. We are working to restore services and apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Control Hub

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Latest Updates ( sorted recent to last )

INVESTIGATING 2 months ago - at 03/12/2026 09:38AM

Engineering is investigating an issue impacting device provisioning in Webex Control Hub. Administrators attempting to generate device activation codes in Webex Control Hub are experiencing failures. This issue is exclusive to Partner administrators in the EU region. Customer administrators are not experiencing this issue.

We are working to restore services and apologize for any inconvenience this may cause.

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