Outage in Webex by Cisco
Webex Calling: Newly registered phones are failing to register for some users
Resolved Minor
March 24, 2026 - Started 7 days ago
- Lasted about 10 hours
Incident Report
Summary AI Generated
Webex Calling experienced a 10.1-hour incident where newly registered phones failed to register for some Webex for Government users, with affected devices displaying "Webex services not connected" error messages. The issue impacted Webex Calling services and phone endpoints, preventing users from completing phone registration processes. Engineering identified and resolved the underlying issue, restoring services and continuing to monitor for stability.
Engineering is investigating an issue where newly registered phones are failing to register for some Webex for Government users. Affected devices may display a "Webex services not connected" error message.
We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.
Need to monitor Webex by Cisco outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 03/25/2026 03:39AM
Engineering has completed remediation activities, and services have been restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
7 days ago - at 03/24/2026 07:04PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
7 days ago - at 03/24/2026 06:10PM
Engineering is investigating an issue where newly registered phones are failing to register for some Webex for Government users. Affected devices may display a "Webex services not connected" error message.
We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.
Latest Webex by Cisco outages
Webex Service: Global services disruption - 2 days ago
Webex App: Only the Webex Calling Dock is launching for some Calling users instead of the Webex App for Desktop - 6 days ago
Webex Calling Dedicated Instance and Webex Customer Experience: Intermittent poor audio quality - 7 days ago
Developer API: Unable to log into the App Hub Portal - 17 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
