Outage in Webex by Cisco
Webex Calling: Newly registered phones are failing to register for some users
Resolved Minor
March 24, 2026 - Started about 1 month ago
- Lasted about 10 hours
Incident Report
Summary AI Generated
Webex Calling experienced a 10.1-hour incident where newly registered phones failed to register for some Webex for Government users, with affected devices displaying "Webex services not connected" error messages. The issue impacted Webex Calling services and phone endpoints, preventing users from completing phone registration processes. Engineering identified and resolved the underlying issue, restoring services and continuing to monitor for stability.
Engineering is investigating an issue where newly registered phones are failing to register for some Webex for Government users. Affected devices may display a "Webex services not connected" error message.
We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 03/25/2026 03:39AM
Engineering has completed remediation activities, and services have been restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
about 1 month ago - at 03/24/2026 07:04PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
about 1 month ago - at 03/24/2026 06:10PM
Engineering is investigating an issue where newly registered phones are failing to register for some Webex for Government users. Affected devices may display a "Webex services not connected" error message.
We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.
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