Outage in Webex by Cisco

Webex App: Only the Webex Calling Dock is launching for some Calling users instead of the Webex App for Desktop

Resolved Minor

March 26, 2026 - Started about 1 month ago - Lasted 44 minutes

Incident Report

Summary AI Generated

Webex Calling users on Windows and VDI experienced an issue where launching the Webex App only displayed the limited Webex Calling Dock instead of the full desktop application, preventing access to messaging and meetings features. The incident affected the Webex App, calling and meetings functionality, and messaging capabilities for 44 minutes. Engineering identified and resolved the issue through remediation activities, with users able to use the Webex Web App as a workaround during the outage.

Engineering is investigating an issue impacting the Webex App for Desktop for Webex Calling users. When users launch the Webex App, they only see the Webex Calling Dock, which does not have options for messaging and meetings. The Webex App for Desktop is not launching. This issue appears to be exclusive to Webex Calling users on the Webex Desktop App for Windows and VDI. As a workaround, users can use the Webex Web App - https://web.webex.com/. We are working towards restoring services and apologize for the inconvenience this may cause.

Components affected

Webex by Cisco Webex App Webex by Cisco Client calling and meetings Webex by Cisco Send and read messages

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Latest Updates ( sorted recent to last )

MONITORING about 1 month ago - at 03/26/2026 12:54PM

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 1 month ago - at 03/26/2026 12:43PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING about 1 month ago - at 03/26/2026 12:22PM

Engineering is investigating an issue impacting the Webex App for Desktop for Webex Calling users. When users launch the Webex App, they only see the Webex Calling Dock, which does not have options for messaging and meetings. The Webex App for Desktop is not launching. This issue appears to be exclusive to Webex Calling users on the Webex Desktop App for Windows and VDI. As a workaround, users can use the Webex Web App - https://web.webex.com/.

We are working towards restoring services and apologize for the inconvenience this may cause.

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