Outage in Webex by Cisco

Webex Calling: Some users in the US region may experience E911 emergency call failures

Resolved Minor

April 10, 2026 - Started 5 days ago - Lasted about 1 hour

Incident Report

Summary AI Generated

Webex Calling users in the US region experienced E911 emergency call failures due to call routing issues. The incident affected the ability to successfully complete emergency calls, which lasted for 56 minutes. Engineering identified and resolved the underlying routing problem, restoring normal E911 service functionality.

Engineering is investigating an issue that may cause Webex Calling users to experience call routing failures after placing E911 emergency calls. Affected users in the US region may experience call routing failures, resulting in E911 call failures. We are working towards service restoration and apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )

MONITORING 5 days ago - at 04/10/2026 02:17PM

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 5 days ago - at 04/10/2026 02:01PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 5 days ago - at 04/10/2026 01:41PM

Engineering is investigating an issue that may cause Webex Calling users to experience call routing failures after placing E911 emergency calls. Affected users in the US region may experience call routing failures, resulting in E911 call failures.

We are working towards service restoration and apologize for any inconvenience this may cause.

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