Outage in Webex by Cisco

Webex Calling: Users unable to login to queues or change queue status in the US region

Resolved Minor

April 14, 2026 - Started about 16 hours ago - Lasted about 2 hours

Incident Report

Summary AI Generated

Webex Calling users in the US region experienced issues logging into call queues and changing queue status, with the problem expanding to affect all call queues and voicemail retrieval failures. The incident impacted Carrier Provisioning, Webex Calling, and Voicemail Services for 1.8 hours. Engineering completed mitigation activities and restored services, with continued monitoring for stability.

Engineering is investigating an issue affecting Webex Calling users in the US. Users are unable to sign in or change their status on call queues for Customer Experience Essentials. We are working towards restoring services and apologize for the inconvenience this may cause.

Components affected

Webex by Cisco Carrier Provisioning Webex by Cisco Webex Calling Webex by Cisco Voicemail Services

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Latest Updates ( sorted recent to last )

MONITORING about 15 hours ago - at 04/14/2026 04:42PM

Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.

We appreciate your patience while we addressed this service incident.

IDENTIFIED about 16 hours ago - at 04/14/2026 03:54PM

Engineering continues to investigate. In addition to the previously mentioned impact, some users may experience failures when retrieving voicemail.

We appreciate your patience while we address this service incident.

IDENTIFIED about 16 hours ago - at 04/14/2026 03:43PM

Engineering continues to work towards restoration of the impacted services within the US region. The issue is confirmed now to be impacting all call queues and not specifically Customer Experience Essentials.

We appreciate your patience while we address this service incident.

INVESTIGATING about 16 hours ago - at 04/14/2026 03:05PM

Engineering is investigating an issue affecting Webex Calling users in the US. Users are unable to sign in or change their status on call queues for Customer Experience Essentials.

We are working towards restoring services and apologize for the inconvenience this may cause.

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