Outage in Webex by Cisco
Webex Calling: Some users in the US, Canada, Japan, and EU regions may experience call recording failures
Resolved Minor
May 05, 2026 - Started 15 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Webex Calling experienced call recording failures for users in the US, Canada, Japan, and EU regions for 2.1 hours. Users with mandatory call recording had their calls disconnected after hearing failure notifications, while other users could continue calls but recordings were unavailable. Engineering identified and resolved the issue, restoring all services.
Engineering is investigating an issue impacting Webex Calling call recording. Call recordings are failing for some users in the US, Canada, Japan, and EU regions. Some users may hear a recording failure announcement during their calls. For organizations with mandatory call recording enabled, users will hear a recording failure notification and the call will be disconnected. For other organizations, calls will continue without notification, but the recording will be unavailable afterward.
We appreciate your patience while we address this service incident.
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Latest Updates ( sorted recent to last )
MONITORING
15 days ago - at 05/05/2026 03:12PM
Engineering has successfully restored all services. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
15 days ago - at 05/05/2026 02:08PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
15 days ago - at 05/05/2026 01:28PM
Engineering is investigating an issue impacting Webex Calling call recording. Call recordings are failing for some users in the US, Canada, Japan, and EU regions. Some users may hear a recording failure announcement during their calls. For organizations with mandatory call recording enabled, users will hear a recording failure notification and the call will be disconnected. For other organizations, calls will continue without notification, but the recording will be unavailable afterward.
We appreciate your patience while we address this service incident.
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