Outage in Webex by Cisco
Webex Calling: Voicemail transcription failures observed for Webex for Government users
Resolved Minor
August 17, 2026 - Started 15 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Webex for Government users experienced voicemail transcription failures affecting messages recorded in unsupported transcription languages, with some users also seeing delays in receiving transcriptions. Voicemail services themselves remained functional throughout the incident, and transcriptions for supported languages were unaffected. Engineering identified and resolved the issue within approximately 1.8 hours by implementing a fix that restored transcription processing across supported languages.
Engineering is investigating an issue impacting voicemail transcription in the Webex for Government environment. Users may experience delayed or unavailable voicemail transcriptions while the issue is ongoing.
We will provide the next update within 1 hour, or sooner if new information becomes available.
We appreciate your patience while we address this service incident.
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Latest Updates ( sorted recent to last )
MONITORING
14 days ago - at 08/17/2026 04:32PM
Engineering has implemented a fix for the issue impacting voicemail transcription for Webex Calling Services. Voicemail transcription processing has been restored for supported transcription languages in this environment.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
14 days ago - at 08/17/2026 04:16PM
Engineering has identified the issue impacting voicemail transcription for Webex Calling Services. The impact is limited to voicemail messages recorded in unsupported transcription languages. Users may experience unavailable voicemail transcriptions for those affected messages. Voicemail services remain available, and voicemail transcriptions for supported languages are not expected to be impacted.
We will provide the next update within 1 hour, or sooner if new information becomes available.
We appreciate your patience while we address this service incident.
IDENTIFIED
15 days ago - at 08/17/2026 03:36PM
Engineering has identified the issue impacting voicemail transcription for Webex Calling Services. Users may experience delays in receiving voicemail transcriptions.
Voicemail services remain available.
We will provide the next update within 1 hour, or sooner if new information becomes available.
We appreciate your patience while we address this service incident.
INVESTIGATING
15 days ago - at 08/17/2026 03:02PM
Engineering is investigating an issue impacting voicemail transcription in the Webex for Government environment. Users may experience delayed or unavailable voicemail transcriptions while the issue is ongoing.
We will provide the next update within 1 hour, or sooner if new information becomes available.
We appreciate your patience while we address this service incident.
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