Outage in Webex by Cisco
Webex Contact Center Enterprise: Users in EMEA may experience intermittent connectivity issues
Resolved Minor
September 29, 2026 - Started 2 days ago
- Lasted about 14 hours
Incident Report
Summary AI Generated
Webex Contact Center Enterprise experienced a critical infrastructure disruption in the EMEA region lasting approximately 14 hours, during which users intermittently could not log in to Finesse and calls were intermittently failing. Engineering identified the root cause and applied mitigation measures over the course of the incident. Services were fully restored following the completion of remediation activities on September 30, 2026.
Engineering is investigating a critical infrastructure service disruption affecting connectivity in the EMEA region.
Users are currently experiencing the following impacts:
• Users are intermittently unable to log in to Finesse
• Calls are intermittently failing
We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.
We are working to restore the service and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 09/30/2026 01:18PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
2 days ago - at 09/30/2026 11:50AM
Engineering continues to implement mitigation measures for the issue affecting Webex Contact Center Enterprise where users may experience intermittent connectivity issues.
We will provide the next update in one hour or sooner should significant progress occur.
IDENTIFIED
2 days ago - at 09/30/2026 10:21AM
Engineering continues to execute targeted mitigation measures to restore stability for Webex Contact Center Enterprise. We remain actively engaged and will provide the next update within one hour, or sooner if there is significant progress.
IDENTIFIED
2 days ago - at 09/30/2026 08:51AM
Engineering continues to implement mitigation measures for the issue affecting Webex Contact Center Enterprise where users may experience intermittent connectivity issues.
We will provide the next update in one hour or sooner should significant progress occur.
IDENTIFIED
2 days ago - at 09/30/2026 06:20AM
Engineering continues to implement mitigation measures for the issue affecting Webex Contact Center Enterprise where users may experience intermittent connectivity issues.
We will provide the next update in one hour or sooner should significant progress occur.
IDENTIFIED
2 days ago - at 09/30/2026 05:06AM
Engineering continues to implement mitigation measures for the issue affecting Webex Contact Center Enterprise where users may experience intermittent connectivity issues.
We will provide the next update in one hour or sooner should significant progress occur.
IDENTIFIED
2 days ago - at 09/30/2026 03:51AM
Engineering has identified the issue affecting connectivity in the EMEA region and is actively working to mitigate the impact.
We will continue to monitor the situation closely and provide the next update in one hour or sooner if significant progress occurs.
INVESTIGATING
2 days ago - at 09/30/2026 03:01AM
Engineering is investigating a critical infrastructure service disruption affecting connectivity in the EMEA region.
Users are currently experiencing the following impacts:
• Users are intermittently unable to log in to Finesse
• Calls are intermittently failing
We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.
We are working to restore the service and apologize for any inconvenience this may cause.
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