Outage in Webroot
Email Message Privacy (EMP) Gateway Users unable to messages
Resolved MinorIncident Report
Summary AI Generated
Webroot's Zix Email Message Privacy (EMP) Gateway experienced an outbound email failure lasting approximately 18 hours, preventing users from sending messages through the EMP Gateway. Teams were engaged to investigate and restore service. The issue was fully resolved on July 22, 2026, following a monitoring period to validate the fix.
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965145
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/22/2026 04:17PM
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3965145
MONITORING
5 days ago - at 07/22/2026 12:22PM
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway.
Service has been restored and is now being validated.
We appreciate your patience.
Tracking Number: IM3965145
INVESTIGATING
5 days ago - at 07/22/2026 11:46AM
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.
Teams have been assembled and are working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965145
INVESTIGATING
5 days ago - at 07/21/2026 10:21PM
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965145
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