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Outage in Whalebone

Threats, DNS traffic and Content Logs Visibility Issue

Resolved Minor
June 20, 2025 - Started 9 months ago - Lasted about 19 hours
Official incident page

Incident Report

**Current Issue:**
We are currently experiencing issues affecting the visibility of DNS Traffic, Threat Logs and Content Logs within the Admin Portal. DNS resolution, filtration, and other core services remain fully operational.

**Root Cause:**
Our engineering team has identified the root cause and is actively working on a fix to restore log visibility in the Admin Portal.

**Next Update:**
We will update you as soon as more details become available or when the issue is resolved.

We apologize for any inconvenience this may cause and appreciate your patience. For immediate concerns or further information, please contact our support team.

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Latest Updates ( sorted recent to last )
9 months ago - at 06/20/2025 02:26PM

**Current Status**
- Live data flowing: New DNS Traffic, Threat, and Content Logs are again visible in the Admin Portal.
- Historical backlog: Logs generated before ≈ 13:30 CEST are still being propagated into the database. DNS Traffic has the largest backlog and will take the longest to appear.

**What We’re Doing**
- Continuing the back-fill of historical logs.
- Closely monitoring dashboards to confirm full recovery.

**Next Update**
We’ll post another update within the next 2 hours or sooner once historical logs are fully restored.

9 months ago - at 06/20/2025 12:08PM

**Current Issue:**
We are currently experiencing issues affecting the visibility of DNS Traffic, Threat Logs and Content Logs within the Admin Portal. DNS resolution, filtration, and other core services remain fully operational.

**Root Cause:**
Our engineering team has identified the root cause and is actively working on a fix to restore log visibility in the Admin Portal.

**Next Update:**
We will update you as soon as more details become available or when the issue is resolved.

We apologize for any inconvenience this may cause and appreciate your patience. For immediate concerns or further information, please contact our support team.

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