Outage in Whalebone
Delayed policy propagation on EU-01 resolvers
Resolved MinorIncident Report
**What’s happening?**
Since 22:30 UTC on 10 July 2025, a subset of resolvers in the EU-01 environment has not received the scheduled 15-minute domain database refresh. Recent policy changes (e.g., block/allow lists) applied after that time may therefore not yet be active on those resolvers.
**What’s NOT affected**
• DNS resolution continues to work normally.
• Existing policies remain enforced.
**Our actions so far**
We’ve identified the root cause and applied an immediate mitigation. We’re now monitoring the next update cycles to confirm the normal 15-minute rhythm is restored.
**After the fix**
Once the domain database refresh process is restored, all policy changes made during the outage will be propagated automatically—no further action is required on your side.
We apologise for the inconvenience and appreciate your patience while we work to restore normal operation.
Since 22:30 UTC on 10 July 2025, a subset of resolvers in the EU-01 environment has not received the scheduled 15-minute domain database refresh. Recent policy changes (e.g., block/allow lists) applied after that time may therefore not yet be active on those resolvers.
**What’s NOT affected**
• DNS resolution continues to work normally.
• Existing policies remain enforced.
**Our actions so far**
We’ve identified the root cause and applied an immediate mitigation. We’re now monitoring the next update cycles to confirm the normal 15-minute rhythm is restored.
**After the fix**
Once the domain database refresh process is restored, all policy changes made during the outage will be propagated automatically—no further action is required on your side.
We apologise for the inconvenience and appreciate your patience while we work to restore normal operation.
Components affected
Whalebone EU-01Need to monitor Whalebone outages?
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Latest Updates ( sorted recent to last )
9 months ago - at 07/11/2025 01:02PM
**What’s happening?**
Since 22:30 UTC on 10 July 2025, a subset of resolvers in the EU-01 environment has not received the scheduled 15-minute domain database refresh. Recent policy changes (e.g., block/allow lists) applied after that time may therefore not yet be active on those resolvers.
**What’s NOT affected**
• DNS resolution continues to work normally.
• Existing policies remain enforced.
**Our actions so far**
We’ve identified the root cause and applied an immediate mitigation. We’re now monitoring the next update cycles to confirm the normal 15-minute rhythm is restored.
**After the fix**
Once the domain database refresh process is restored, all policy changes made during the outage will be propagated automatically—no further action is required on your side.
We apologise for the inconvenience and appreciate your patience while we work to restore normal operation.
Latest Whalebone outages
Partial Data Gaps in DNS Traffic Logs - 6 days ago
DNS4EU Milan: incorrect DNS responses for some .org domains - about 1 month ago
Regulatory domains not being blocked in selected regions - 2 months ago
Degraded Management API performance (timeouts) - 3 months ago
Degraded dashboard data freshness - 3 months ago
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