Outage in Whalebone
retail.whalebone.io API Outage
Resolved MajorIncident Report
**Status: Ongoing**
**Issue**
Starting 12:30 CEST today, the retail.whalebone.io API has availability issues. Customers experience failed connections, and some customers raised support tickets.
**Root Cause**
The retail database experienced issues, causing temporary API unavailability.
**Resolution**
The database was stabilized, resulting in the restoration of normal service operations. Some issues still prevail.
**Next Steps**
The team investigates underlying causes, including prevention of the issue in the future.
**Issue**
Starting 12:30 CEST today, the retail.whalebone.io API has availability issues. Customers experience failed connections, and some customers raised support tickets.
**Root Cause**
The retail database experienced issues, causing temporary API unavailability.
**Resolution**
The database was stabilized, resulting in the restoration of normal service operations. Some issues still prevail.
**Next Steps**
The team investigates underlying causes, including prevention of the issue in the future.
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Latest Updates ( sorted recent to last )
about 2 months ago - at 09/19/2025 11:55AM
**Status: Ongoing**
**Issue**
Starting 12:30 CEST today, the retail.whalebone.io API has availability issues. Customers experience failed connections, and some customers raised support tickets.
**Root Cause**
The retail database experienced issues, causing temporary API unavailability.
**Resolution**
The database was stabilized, resulting in the restoration of normal service operations. Some issues still prevail.
**Next Steps**
The team investigates underlying causes, including prevention of the issue in the future.
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