Outage in Whalebone
Data indexing issue on EU-01 (partial loss of server status data)
Resolved MinorIncident Report
Sysinfo data (containing information about server status) from region EU-01 was not properly stored. This resulted in partial data loss for some customers in the EU-01 region. Other regions were not affected. Two separate issues were detected on October 1, and October 4-6.
Some EU-01 customers may notice missing or incomplete sysinfo data in the Whalebone Admin Portal. DNS resolution were not affected and all other services are operational, too.
We have fixed the problem on October 6, 2025 and normal data ingestion resumed.
Some EU-01 customers may notice missing or incomplete sysinfo data in the Whalebone Admin Portal. DNS resolution were not affected and all other services are operational, too.
We have fixed the problem on October 6, 2025 and normal data ingestion resumed.
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Latest Updates ( sorted recent to last )
6 months ago - at 10/06/2025 03:18PM
Sysinfo data (containing information about server status) from region EU-01 was not properly stored. This resulted in partial data loss for some customers in the EU-01 region. Other regions were not affected. Two separate issues were detected on October 1, and October 4-6.
Some EU-01 customers may notice missing or incomplete sysinfo data in the Whalebone Admin Portal. DNS resolution were not affected and all other services are operational, too.
We have fixed the problem on October 6, 2025 and normal data ingestion resumed.
Latest Whalebone outages
Partial Data Gaps in DNS Traffic Logs - 6 days ago
DNS4EU Milan: incorrect DNS responses for some .org domains - about 1 month ago
Regulatory domains not being blocked in selected regions - 2 months ago
Degraded Management API performance (timeouts) - 3 months ago
Degraded dashboard data freshness - 3 months ago
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