Outage in Whalebone

Management API and Admin Portal – write operations unavailable

Resolved Major
November 05, 2025 - Started about 1 month ago - Lasted about 19 hours
Official incident page

Incident Report

We’re experiencing increased Management API, Admin Portal and Public API error rates due to an ongoing incident at our infrastructure provider. As a result, write operations (create/update/delete) in Retail are currently unavailable. Read operations remain available. We’re in touch with the provider and will update this page as soon as we have more information.

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Latest Updates ( sorted recent to last )
about 1 month ago - at 11/05/2025 04:33PM

We’ve restored the Management API and most Admin Portal functionality. We’ll now proceed to restore the logging services and remaining functionality.

about 1 month ago - at 11/05/2025 02:56PM

Services have been partially restored, at the moment we are working on restoring remaining services. We will let you know about progress / once all services will be restored.

about 1 month ago - at 11/05/2025 02:30PM

Our infrastructure provider already resolved issue on their end. We are working on restoring services on our side.

about 1 month ago - at 11/05/2025 01:12PM

Our infrastructure provider is still working on restoring their services. You can follow updates on our cloud provider’s incident page [here](https://exoscalestatus.com/incidents/211222).

about 1 month ago - at 11/05/2025 12:06PM

We’re experiencing increased Management API, Admin Portal and Public API error rates due to an ongoing incident at our infrastructure provider. As a result, write operations (create/update/delete) in Retail are currently unavailable. Read operations remain available. We’re in touch with the provider and will update this page as soon as we have more information.

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