Outage in Whalebone

Intermittent Management API and Public API timeouts

Resolved Minor
November 11, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We’re seeing intermittent API timeouts (GET/POST/DELETE). Management API changes may be delayed. Our infrastructure provider reports a partial network issue [https://exoscalestatus.com/incidents/211704](https://exoscalestatus.com/incidents/211704).
Components affected
Whalebone Main region Whalebone API Whalebone Retail services

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Latest Updates ( sorted recent to last )
about 1 month ago - at 11/11/2025 03:40PM

APIs are now stable. We’re monitoring the situation closely and we will share updates. We’re also investigating logging pipeline delays.

about 1 month ago - at 11/11/2025 02:45PM

We’re seeing intermittent API timeouts (GET/POST/DELETE). Management API changes may be delayed. Our infrastructure provider reports a partial network issue [https://exoscalestatus.com/incidents/211704](https://exoscalestatus.com/incidents/211704).

Latest Whalebone outages

Threats dashboard data delayed - 5 days ago
Delayed DNS traffic data in admin portal - 6 days ago
Management API – Degraded performance on write operations - 14 days ago
DNS traffic logs partial outage - 25 days ago
Management API and Admin Portal – write operations unavailable - about 1 month ago

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