Outage in When I Work

Degraded WorkChat Performance

Resolved Major
October 14, 2024 - Started about 1 year ago
Official incident page

Incident Report

We are aware of an issue with an upstream provider that is impacting performance with WorkChat on all platforms, including WorkChat being unavailable for some users. We are monitoring the situation and will update you as soon as possible. If you have any questions, please reach out to our Customer Care team at support@wheniwork.com for assistance.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/15/2024 02:25AM

The issue impacting the performance with WorkChat has been resolved.

MONITORING about 1 year ago - at 10/15/2024 01:44AM

The issue impacting the performance with WorkChat has been resolved and we are monitoring.

IDENTIFIED about 1 year ago - at 10/15/2024 01:33AM

Our upstream provider has identified the issue and we are working to resolve the continuous loading users are experiencing on WorkChat. We will provide another update as soon as possible.

INVESTIGATING about 1 year ago - at 10/14/2024 10:46PM

Our upstream provider is continuing to investigate an issue impacting WorkChat's performance on all platforms. We are monitoring the situation and will provide an update as soon as we can.

INVESTIGATING about 1 year ago - at 10/14/2024 07:41PM

We are aware of an issue with an upstream provider that is impacting performance with WorkChat on all platforms, including WorkChat being unavailable for some users. We are monitoring the situation and will update you as soon as possible. If you have any questions, please reach out to our Customer Care team at support@wheniwork.com for assistance.

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