Outage in When I Work

Performance Issue

Resolved Major
May 23, 2025 - Started about 2 months ago - Lasted 17 days
Official incident page

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Outage Details

We are aware of issues impacting the app and are investigating further. We will provide an update here as soon as we have additional information.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/09/2025 03:01PM

The performance issues that some accounts were experiencing have been resolved. We appreciate your patience and understanding as we worked on this.

MONITORING about 2 months ago - at 06/06/2025 01:40PM

We have released multiple fixes to address performance issues, including upgrading our Database Services. We are monitoring the results.

INVESTIGATING about 2 months ago - at 06/03/2025 07:48PM

If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need further assistance, please reach out to our Care team for further investigation.

INVESTIGATING about 2 months ago - at 06/02/2025 01:47PM

Intermittent performance issues have improved for the majority of customers. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need further assistance, please reach out to our Care team.

INVESTIGATING about 2 months ago - at 05/30/2025 09:00PM

Performance has improved. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

INVESTIGATING about 2 months ago - at 05/29/2025 11:52PM

Performance has improved. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

INVESTIGATING about 2 months ago - at 05/29/2025 01:53PM

Performance has improved. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

INVESTIGATING about 2 months ago - at 05/28/2025 09:28PM

Performance has improved for the majority of customers. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

INVESTIGATING about 2 months ago - at 05/28/2025 01:30PM

Performance has improved for the majority of customers. If you are experiencing an issue, please get in touch with our Care team for further investigation.

INVESTIGATING about 2 months ago - at 05/27/2025 10:09PM

We continue to see improvements from our releases. If you are experiencing an issue with logging in or any other unintended behavior, please contact our Care team for further troubleshooting.

INVESTIGATING about 2 months ago - at 05/27/2025 01:15PM

We continue to see improvements. If you are experiencing an issue, please contact our Care team for further troubleshooting.

INVESTIGATING about 2 months ago - at 05/26/2025 01:15PM

We continue to see improvements with the intermittent performance issues. If you are experiencing an issue, please contact our Care team for further troubleshooting.

INVESTIGATING about 2 months ago - at 05/25/2025 10:08PM

We are still seeing improvements with the intermittent performance issues and continue to keep a close eye.

INVESTIGATING about 2 months ago - at 05/25/2025 01:15PM

We are seeing improvements with the intermittent performance issues and continue to investigate.

INVESTIGATING about 2 months ago - at 05/24/2025 10:27PM

We are still experiencing intermittent performance issues with logging in, creating/publishing shifts, time off requests, and clocking in/out. We will provide more updates when we have them.

INVESTIGATING about 2 months ago - at 05/24/2025 01:17PM

We are experiencing intermittent performance issues with logging in, creating/publishing shifts, time off requests, and clocking in/out. We are investigating the root cause of the inconsistent app performance.

MONITORING about 2 months ago - at 05/24/2025 03:46AM

A fix has been implemented and we continue to monitor.

INVESTIGATING about 2 months ago - at 05/24/2025 02:34AM

We are aware of issues impacting the app and are investigating further.

MONITORING about 2 months ago - at 05/23/2025 09:59PM

We continue to see improvements from the fixes we have implemented and are continuing to monitor.

INVESTIGATING about 2 months ago - at 05/23/2025 03:58PM

We are aware of issues impacting the app and are investigating further. We will provide an update here as soon as we have additional information.

Latest When I Work outages

Performance Issue - 2 months ago
Performance/Loading Issue - 2 months ago
Partial Web Outage - 2 months ago
Login Issue - 2 months ago

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