Outage in When I Work

Performance Issue

Major
May 23, 2025 - Started 14 days ago
Official incident page

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Outage Details

We are aware of issues impacting the app and are investigating further. We will provide an update here as soon as we have additional information.
Latest Updates ( sorted recent to last )
INVESTIGATING 2 days ago - at 06/03/2025 07:48PM

If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need further assistance, please reach out to our Care team for further investigation.

INVESTIGATING 4 days ago - at 06/02/2025 01:47PM

Intermittent performance issues have improved for the majority of customers. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need further assistance, please reach out to our Care team.

INVESTIGATING 6 days ago - at 05/30/2025 09:00PM

Performance has improved. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

INVESTIGATING 7 days ago - at 05/29/2025 11:52PM

Performance has improved. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

INVESTIGATING 8 days ago - at 05/29/2025 01:53PM

Performance has improved. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

INVESTIGATING 8 days ago - at 05/28/2025 09:28PM

Performance has improved for the majority of customers. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

INVESTIGATING 9 days ago - at 05/28/2025 01:30PM

Performance has improved for the majority of customers. If you are experiencing an issue, please get in touch with our Care team for further investigation.

INVESTIGATING 9 days ago - at 05/27/2025 10:09PM

We continue to see improvements from our releases. If you are experiencing an issue with logging in or any other unintended behavior, please contact our Care team for further troubleshooting.

INVESTIGATING 10 days ago - at 05/27/2025 01:15PM

We continue to see improvements. If you are experiencing an issue, please contact our Care team for further troubleshooting.

INVESTIGATING 11 days ago - at 05/26/2025 01:15PM

We continue to see improvements with the intermittent performance issues. If you are experiencing an issue, please contact our Care team for further troubleshooting.

INVESTIGATING 11 days ago - at 05/25/2025 10:08PM

We are still seeing improvements with the intermittent performance issues and continue to keep a close eye.

INVESTIGATING 12 days ago - at 05/25/2025 01:15PM

We are seeing improvements with the intermittent performance issues and continue to investigate.

INVESTIGATING 12 days ago - at 05/24/2025 10:27PM

We are still experiencing intermittent performance issues with logging in, creating/publishing shifts, time off requests, and clocking in/out. We will provide more updates when we have them.

INVESTIGATING 13 days ago - at 05/24/2025 01:17PM

We are experiencing intermittent performance issues with logging in, creating/publishing shifts, time off requests, and clocking in/out. We are investigating the root cause of the inconsistent app performance.

MONITORING 13 days ago - at 05/24/2025 03:46AM

A fix has been implemented and we continue to monitor.

INVESTIGATING 13 days ago - at 05/24/2025 02:34AM

We are aware of issues impacting the app and are investigating further.

MONITORING 13 days ago - at 05/23/2025 09:59PM

We continue to see improvements from the fixes we have implemented and are continuing to monitor.

INVESTIGATING 14 days ago - at 05/23/2025 03:58PM

We are aware of issues impacting the app and are investigating further. We will provide an update here as soon as we have additional information.

Latest When I Work outages

Performance Issue - 15 days ago
Partial Web Outage - 23 days ago
Login Issue - 24 days ago

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