Performance Issue

The technical issues affecting parts of When I Work across web, Android, and iOS have been resolved and everything is working normally. Thank you so much for your patience—we sincerely apologize for the disruption.

The intermittent performance issues have improved and the team continues to monitor the fix. Another update will be provided shortly.

We have identified the root cause and are monitoring the fix across our platforms. Thank you for your understanding.

We are monitoring the fix.

We are investigating errors after releasing the fix.

A fix has been implemented for the degraded performance and we are monitoring its results.

We are experiencing degraded performance issues across all platforms. This includes creating shifts, timesheets, clocking in and out, and adding users. We truly appreciate your patience as we work toward a fix.

We are experiencing degraded performance issues and are working with our upstream provider. We will continue to post updates as we have them.

We are continuing to work on a fix for the performance issues

We are continuing to work on a fix for this issue.

We have identified the cause impacting our performance issues and are working on a fix.

We are investigating the issue causing error messages when creating or picking up shifts, clocking in/out, and adding new users.

We continue to investigate the issue causing a delay or an error message when creating shifts. We apologize for the inconvenience and will update again shortly.

We are still investigating the issue causing a delay or an error message when creating shifts.

We are investigating the root cause of the issue with an upstream provider. We will have another update soon.

We are continuing to investigate issues logging in to When I Work on multiple platforms and shift/timesheet creation.

After monitoring the fix we are experiencing an issue with shift creation. We apologize and will have an update shortly.

A fix has been implemented, and our core application functionalities are being monitored.

The cause of the issue has been identified.

We are investigating issues with creating and editing shifts and loading time sheets. We will post an update as soon as we have additional information.