Outage in When I Work

WorkChat service is currently degraded or unavailable for some users

Resolved Major
April 17, 2025 - Started 11 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue from an upstream provider that is impacting WorkChat service on all platforms.
Components affected
When I Work Workchat
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/17/2025 10:53PM

We have confirmed the issue is no longer present. WorkChat is now operational.

MONITORING 11 days ago - at 04/17/2025 10:34PM

A fix has been implemented by our upstream provider and we are monitoring to ensure that it has been resolved.

IDENTIFIED 11 days ago - at 04/17/2025 10:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 days ago - at 04/17/2025 09:03PM

We are aware of an issue from an upstream provider that is impacting WorkChat service on all platforms.

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