Outage in When I Work

SMS notification services are currently degraded or unavailable for some users

Resolved Minor
April 18, 2025 - Started 11 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue that is preventing SMS Teamtxt, notifications, and verification codes from being sent to some users.
Components affected
When I Work Web App
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/18/2025 08:58PM

We have confirmed the issue is no longer present; the sending of SMS notifications, Teamtxt, and verification codes is operational.

MONITORING 10 days ago - at 04/18/2025 08:11PM

We have implemented a fix to address the SMS issue, and are monitoring the results to ensure SMS notifications, Teamtxt, and verification codes are being sent.

IDENTIFIED 11 days ago - at 04/18/2025 04:56PM

We have identified an issue that is preventing SMS Teamtxt, notifications, and verification codes from being sent to some users.

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