Outage in Workiva

Fatal Error when attempting to Test or Live File - app.wdesk, eu.wdesk and apac.wdesk

Resolved Minor

July 07, 2022 - Started over 3 years ago - Lasted about 16 hours
Official incident page

Incident Report

We have currently identified reports that filings over 96MB in size within the FDS Filing Server will encounter a Fatal Error when attempting to Test or Live File. We will provide an update as soon as possible. *This issue is impacting users on app.wdesk, eu.wdesk and apac.wdesk.

Components affected

Workiva US Platform Workiva EU Platform Workiva Filing

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 07/08/2022 08:09AM

Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.

*This issue impacted users on app.wdesk, eu.wdesk and apac.wdesk.

IDENTIFIED over 3 years ago - at 07/07/2022 04:39PM

We have currently identified reports that filings over 96MB in size within the FDS Filing Server will encounter a Fatal Error when attempting to Test or Live File. We will provide an update as soon as possible.

*This issue is impacting users on app.wdesk, eu.wdesk and apac.wdesk.

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