Outage in Wowza

Incident with Wowza Account Login / Wowza Video REST API

Resolved Minor
August 26, 2024 - Started over 1 year ago - Lasted about 3 hours

Incident Report

**We are actively investigating this issue.** _Known Impact_: [Wowza.com](http://Wowza.com) login can potentially get an intermittent 504 errors. This effects Wowza Video, and account login, which could effect accessing/viewing support tickets. _Workaround_: Refresh page and attempt logging in again. If you need to reach out to support, the email address is: [support@wowza.com](mailto:support@wowza.com)Also, Wowza REST API calls can potentially get intermittent 503 service unavailable responses._Workaround_: For failed REST API calls that get a 503 service unavailable response, please re-attempt the REST API call. We apologize for any inconvenience this may be causing; we will provide updates here as they become available.
Components affected
Wowza Support Forms Wowza Account Portal Wowza User Interface Wowza Chat

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Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 08/26/2024 04:42PM

**We are actively investigating this issue.** _Known Impact_: [Wowza.com](http://Wowza.com) login can potentially get an intermittent 504 errors. This effects Wowza Video, and account login, which could effect accessing/viewing support tickets. _Workaround_: Refresh page and attempt logging in again. If you need to reach out to support, the email address is: [support@wowza.com](mailto:support@wowza.com)Also, Wowza REST API calls can potentially get intermittent 503 service unavailable responses._Workaround_: For failed REST API calls that get a 503 service unavailable response, please re-attempt the REST API call. We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

MONITORING over 1 year ago - at 08/26/2024 06:26PM

**Thank you for your patience as we have identified the issue, added a fix and monitoring the results.****More updates to follow...**

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