Outage in Xactus

Intermittent timeouts on credit requests

Resolved Major
January 06, 2025 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Some users may experience timeouts making credit requests. Our team is investigating the problem.
Components affected
Xactus 360 Xactus FraudX
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/06/2025 11:27PM

This incident has been resolved.

MONITORING about 2 months ago - at 01/06/2025 10:47PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 01/06/2025 07:33PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 01/06/2025 05:14PM

Xactus360 core functionality has been restored as we have temporarily disabled FRX and L&J features while we investigate and remediate root cause.

INVESTIGATING about 2 months ago - at 01/06/2025 03:28PM

Some users may experience timeouts making credit requests. Our team is investigating the problem.

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