Outage in Xero Developer

Global: Xero - Customers should now be able to log in and navigate through Xero as expected

Resolved Minor
July 30, 2024 - Started 5 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We have identified what is impacting some customers trying to log in and navigate Xero. This is related to an issue with AWS (a Xero third-party provider) and the AWS team are investigating with urgency. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 1:38am UTC.
Components affected
Xero Developer Accounting API Xero Developer Files API Xero Developer Payroll API Xero Developer Bankfeeds API Xero Developer Xero HQ API Xero Developer Assets API Xero Developer Xero Practice Manager API
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/31/2024 04:56AM

We are now seeing recovery across our systems. Customers should be able to log in and navigate through Xero as expected. We thank customers for their patience during this time.

This was caused by an issue relating to AWS, one of Xero's third-party providers. We apologise for the inconvenience.

IDENTIFIED 5 months ago - at 07/31/2024 03:50AM

We are now seeing recovery across our systems. Customers should be able to log in and navigate through Xero as expected. We thank customers for their patience during this time.

Status Last Reviewed: 4:35am UTC

INVESTIGATING 5 months ago - at 07/31/2024 01:53AM

We are aware some customers are now able to login to Xero. Our teams are continuing to investigate this issue with urgency and we’re closely working with our third-party provider, AWS. We thank customers for their patience and apologise for any inconvenience.

Status Last Reviewed: 3:23am UTC.

IDENTIFIED 5 months ago - at 07/30/2024 11:42PM

We have identified what is impacting some customers trying to log in and navigate Xero. This is related to an issue with AWS (a Xero third-party provider) and the AWS team are investigating with urgency.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 1:38am UTC.

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