Outage in Xero Developer

Global: API - Users may not be receiving webhooks

Resolved Major
August 15, 2025 - Started 6 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware API users may not be receiving webhooks as expected. Our team is investigating this with urgency. Status Last Reviewed: 12:37am UTC.
Components affected
Xero Developer Webhooks
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 08/15/2025 01:55AM

Our team has resolved the issue impacting some customers trying to received webhooks via the Xero API. We apologise for any inconvenience this has caused.

This was due to a certificate issue, and we've restored service.

MONITORING 6 days ago - at 08/15/2025 01:47AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 1:46am UTC

IDENTIFIED 6 days ago - at 08/15/2025 01:24AM

We have identified what is impacting API users may from receiving webhooks as expected.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 1:40am UTC

INVESTIGATING 6 days ago - at 08/15/2025 12:51AM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 08/15/2025 12:38AM

We are aware API users may not be receiving webhooks as expected. Our team is investigating this with urgency.

Status Last Reviewed: 12:37am UTC.

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