Outage in Xero Developer

Global: Authorising app connections

Resolved Minor
July 31, 2025 - Started 21 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue with the AuthEventId that is returned when using the Connections endpoint. Apps may encounter issues when a user attempts to authorise an app connection.
Components affected
Xero Developer Accounting API
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 07/31/2025 03:49PM

Our team has resolved the issue impacting a user attempts to authorise an app connection. This was caused by a recent release and has now been rolled back by our product team.

Any users that were unable to connect prior to the resolution should now be able to connect. If they are still experiencing issues we would ask you to advise them to:

Navigate to the Settings > Connected apps screen within Xero
Locate your app
Click the disconnect button

They should then re-attempt the connection process from within your interface.

We apologise for any inconvenience caused.

INVESTIGATING 21 days ago - at 07/31/2025 01:17PM

We are currently investigating an issue with the AuthEventId that is returned when using the Connections endpoint. Apps may encounter issues when a user attempts to authorise an app connection.

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