Outage in Xero Developer

Global: We are aware of an issue preventing some connections to Xero’s Public APIs

Resolved Minor
October 20, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

We’re aware of an issue preventing some connections to Xero’s Public APIs. This is related to an issue with our third-party provider, Amazon Web Services (AWS), who are investigating with urgency. Status Last Reviewed: 9.38am UTC
Components affected
Xero Developer Bankfeeds API Xero Developer Xero HQ API Xero Developer Assets API Xero Developer Payroll API Xero Developer Webhooks Xero Developer Developer Centre Xero Developer Files API Xero Developer Feedback Forum Xero Developer App Centre Xero Developer Xero Practice Manager API Xero Developer Accounting API

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/20/2025 11:56AM

Our team has resolved the issue impacting customers connecting to Xero’s Public APIs.

This related to an issue affecting our third party supplier, Amazon Web Services (AWS).

This issue has now been resolved. We thank customers for their patience during this time.

MONITORING 5 days ago - at 10/20/2025 10:09AM

Some customers are now successfully connecting to Xero’s Public APIs. AWS has reported recovery across most of their impacted services. We thank customers for their patience.

Status Last Reviewed: 11.36am UTC

IDENTIFIED 5 days ago - at 10/20/2025 08:57AM

We’re aware of an issue preventing some connections to Xero’s Public APIs. This is related to an issue with our third-party provider, Amazon Web Services (AWS), who are investigating with urgency.

Status Last Reviewed: 9.38am UTC

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