Outage in Xero Developer

Global: Some customers are experiencing errors and slowness when accessing the API

Resolved Major
October 20, 2025 - Started 4 days ago - Lasted about 12 hours
Official incident page

Incident Report

Some customers continue to experience slowness and issues when accessing the API with Xero due to an global issue with Amazon Web Services (AWS). AWS is a Xero third-party provider, and are working to rectify with urgency. Some customers can successfully login to Xero and we are monitoring. We thank customers for their patience.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/21/2025 08:50AM

Status Last Reviewed: 8:48 UTC

MONITORING 4 days ago - at 10/21/2025 05:10AM

Our technical teams have observed a return of normal services and we're monitoring for any remaining impact. We'll continue to monitor this issue for our customers, and want to thank you for your patience during this time.

Status Last Reviewed: 5:09 UTC

INVESTIGATING 4 days ago - at 10/20/2025 08:57PM

We are continuing to work on resolving the impacts of the AWS issue, and some customers are successfully connecting with Xero APIs. We are monitoring the results. Customers may still experience general slowness and errors. We appreciate your ongoing patience during this time.

Status Last Reviewed: 2:44 UTC

INVESTIGATING 4 days ago - at 10/20/2025 08:56PM

Some customers continue to experience slowness and issues when accessing the API with Xero due to an global issue with Amazon Web Services (AWS).

AWS is a Xero third-party provider, and are working to rectify with urgency. Some customers can successfully login to Xero and we are monitoring.

We thank customers for their patience.

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