Outage in Xero

Global: Error message when managing subscription

Resolved Minor
March 20, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware that some customers are receiving errors messages when trying to manage their subscriptions. Our team is investigating this with urgency. Status Last Reviewed: 11:33 UTC.
Components affected
Xero
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/20/2023 12:14PM

Our team has resolved the issue preventing customers from accessing the manage subscription screen. We apologise for any inconvenience this has caused.

Within 24 hours we’ll update this page with a brief summary

MONITORING about 2 years ago - at 03/20/2023 12:00PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:00 UTC.

IDENTIFIED about 2 years ago - at 03/20/2023 11:42AM

We have identified what is preventing customers trying to manage their subscriptions.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 11:42 UTC.

INVESTIGATING about 2 years ago - at 03/20/2023 10:32AM

We are aware that some customers are receiving errors messages when trying to manage their subscriptions. Our team is investigating this with urgency.

Status Last Reviewed: 11:33 UTC.

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