Outage in Xero

AU: Payroll - Customers may experience time out errors when creating pay runs

Resolved Minor
March 18, 2025 - Started about 1 month ago - Lasted 31 minutes
Official incident page

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Outage Details

We are aware AU customers trying to create a pay run in AU Payroll are experiencing timeout errors. Our team is investigating this with urgency. Status Last Reviewed: 6:38am UTC
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/18/2025 07:10AM

Our team has resolved the issue impacting AU customers trying to create a pay run in AU Payroll. This was caused by an issue with how the database processed requests. We apologise for any inconvenience this has caused.

MONITORING about 1 month ago - at 03/18/2025 06:47AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 6:47am UTC

IDENTIFIED about 1 month ago - at 03/18/2025 06:45AM

We have identified what is preventing AU customers trying to create a pay run in AU Payroll.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 6:45am UTC

INVESTIGATING about 1 month ago - at 03/18/2025 06:39AM

We are aware AU customers trying to create a pay run in AU Payroll are experiencing timeout errors. Our team is investigating this with urgency.

Status Last Reviewed: 6:38am UTC

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