Outage in Xero

Global: Xero Practice Manager - customers may be experiencing slowness

Resolved Minor
March 31, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware some customers trying to navigate in Practice Manager are experiencing slowness and some error pages. Our team is investigating this with urgency. Status Last Reviewed: 11:24pm UTC
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/01/2025 01:13AM

Our team has resolved the issue impacting our customers trying to navigate in Xero Practice Manager We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity issues, and our team has restored service.

MONITORING 2 days ago - at 04/01/2025 12:39AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:39am UTC

INVESTIGATING 2 days ago - at 03/31/2025 11:46PM

Our product team is looking into this, and we’ll provide an update as soon as possible.

Status Last Reviewed: 12:15am UTC

INVESTIGATING 2 days ago - at 03/31/2025 11:37PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 03/31/2025 11:32PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 03/31/2025 10:58PM

We are aware some customers trying to navigate in Practice Manager are experiencing slowness and some error pages. Our team is investigating this with urgency.

Status Last Reviewed: 11:24pm UTC

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