Outage in Xero

Global: Reporting- some customers may be experiencing an issue running report

Resolved Major
July 02, 2025 - Started 22 days ago - Lasted 27 minutes
Official incident page

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Outage Details

We are aware some customers trying to run reports in Xero are experiencing an error page, or being directed back to the Reports screen. Our team is investigating this with urgency. Status Last Reviewed: 11:36pm UTC
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 07/03/2025 12:02AM

Our team has resolved the issue impacting global customers trying to run Reports in Xero. We apologise for any inconvenience this has caused.

A product release caused Reporting to become unavailable and was rolled back to restore service.

MONITORING 22 days ago - at 07/02/2025 11:45PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11:45pm UTC

INVESTIGATING 22 days ago - at 07/02/2025 11:37PM

We are aware some customers trying to run reports in Xero are experiencing an error page, or being directed back to the Reports screen. Our team is investigating this with urgency.

Status Last Reviewed: 11:36pm UTC

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