Outage in Xero

Global: Login - new customers may be unable to log into Xero, or create new organisations.

Resolved Minor
July 02, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We're aware that new customers will be unable to sign up to Xero, or create a new organisation. This is also impacting some users ability to log into the Demo Company. We have identified what is causing this. Resolving this is our top priority and we will update you as soon as we can. We apologise for the inconvenience this is causing. Status Last Reviewed: 6:15am UTC
Components affected
Xero
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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/03/2025 07:20AM

Our team has resolved the issue impacting some customers being able to log into Xero, or create new organisations. This was caused by a system issue, and a fix was implemented to resolve the issues. We apologise for any inconvenience this has caused.

IDENTIFIED 3 months ago - at 07/03/2025 07:01AM

We have implemented a fix and are beginning to see recovery in our systems.

Status Last Reviewed: 6:55am UTC

IDENTIFIED 3 months ago - at 07/03/2025 03:46AM

We're aware that new customers will be unable to sign up to Xero, or create a new organisation. This is also impacting some users ability to log into the Demo Company.

We have identified what is causing this. Resolving this is our top priority and we will update you as soon as we can.

We apologise for the inconvenience this is causing.

Status Last Reviewed: 6:15am UTC

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