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Outage in Xero

AU: Tax - Customers are receiving an error when attempting to pre lodge income tax returns

Resolved Minor
July 09, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware some AU customers trying to move an Income Tax Return into pre lodgement are receiving an error. Please note, this should not prevent filing returns with the ATO. Our team is investigating this with urgency. Status Last Reviewed: 7.16am UTC
Components affected
Xero Tax (Australia)

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/09/2025 08:28AM

Our team has resolved the issue impacting AU customers trying to pre-lodge income tax returns. This issue related to a release which we have rolled back. We apologise for any inconvenience this has caused.

IDENTIFIED 10 months ago - at 07/09/2025 07:28AM

We have identified what is preventing AU customers trying to pre lodge income tax returns.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 7.47am UTC

INVESTIGATING 10 months ago - at 07/09/2025 06:26AM

We are aware some AU customers trying to move an Income Tax Return into pre lodgement are receiving an error. Please note, this should not prevent filing returns with the ATO. Our team is investigating this with urgency.

Status Last Reviewed: 7.16am UTC

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