Outage in Xero

Global: Reporting - some customers may be experiencing issues running reports

Resolved Minor
August 12, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware that some customers trying to load reports in Xero are experiencing an error mesage. Our team is investigating this with urgency. Status Last Reviewed: 4:03am UTC
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 08/12/2025 05:18AM

Our team has resolved the issue impacting some customers trying to load reports in Xero. We apologise for any inconvenience this has caused.

A product release caused Reports to become temporarily unavailable for some users.

IDENTIFIED 2 days ago - at 08/12/2025 04:12AM

We have identified what is impacting some customers trying to load Reports in Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 4:38am UTC

INVESTIGATING 2 days ago - at 08/12/2025 04:04AM

We are aware that some customers trying to load reports in Xero are experiencing an error mesage. Our team is investigating this with urgency.

Status Last Reviewed: 4:03am UTC

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