Outage in Xero
AU: XPM - Some customers are unable to access Tax returns
Resolved MajorIncident Report
We are aware some AU customers trying to access tax products in XPM are being logged out and cannot access returns. Our team is investigating this with urgency.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 11/05/2025 10:51PM
Our team has resolved the issue impacting AU customers trying to access Tax returns in XPM. We apologise for any inconvenience this has caused.
MONITORING
17 days ago - at 11/05/2025 10:43PM
Our team has implemented a fix and we are currently monitoring the results.
INVESTIGATING
17 days ago - at 11/05/2025 10:21PM
We are aware some AU customers trying to access tax products in XPM are being logged out and cannot access returns. Our team is investigating this with urgency.
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