Outage in Xero

Global: Xero Accounting App - Some customers are unable to access the Xero Accounting App

Resolved Major
November 13, 2025 - Started 9 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware some customers trying to access the Xero Accounting App are experiencing errors. Our team is investigating this with urgency.

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 11/13/2025 08:36PM

Our team has resolved the issue impacting customers trying to access the Xero Accounting App. We apologise for any inconvenience this has caused.

INVESTIGATING 9 days ago - at 11/13/2025 08:12PM

We are aware some customers are still receiving errors when trying to access XAA. Our team is investigating this with urgency.

MONITORING 9 days ago - at 11/13/2025 07:23PM

Our team has implemented a fix and we are currently monitoring the results.

INVESTIGATING 9 days ago - at 11/13/2025 06:43PM

We are aware some customers trying to access the Xero Accounting App are experiencing errors. Our team is investigating this with urgency.

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