Outage in Xero

Global: SyftX - Customers receiving an error

Resolved Major
December 03, 2025 - Started 4 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are aware that customers trying to access Syft in Xero are encountering an error message. Our team is investigating this with urgency.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/03/2025 02:35PM

Our team has resolved the issue preventing customers from accessing Syft Analytics in Xero. Our technical team made a configuration change which restored the service. We apologise for any inconvenience this has caused.

INVESTIGATING 4 days ago - at 12/03/2025 09:30AM

We are aware that customers trying to access Syft in Xero are encountering an error message. Our team is investigating this with urgency.

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