Outage in Xero

Global: Payroll - some customers may be unable to access Payroll

Resolved Major

January 19, 2026 - Started 3 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware some customers trying to access Payroll in Xero are experiencing an issue. Our team is investigating this with urgency.

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 01/20/2026 01:37AM

Our team has resolved the issue impacting some customers trying to access Payroll in Xero. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and performed a fix to restore service.

MONITORING 3 days ago - at 01/20/2026 12:59AM

Our team has implemented a fix and we are currently monitoring the results.

IDENTIFIED 3 days ago - at 01/19/2026 11:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 01/19/2026 11:02PM

We have identified what is impacting some customers trying to access Payroll in Xero.

This is our top priority and we will update you as soon as we can.

INVESTIGATING 3 days ago - at 01/19/2026 09:48PM

We are aware some customers trying to access Payroll in Xero are experiencing an issue. Our team is investigating this with urgency.

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