Xero experienced a 30-minute service disruption from 1:00-1:10 AM UTC on May 20, 2026, where some customers encountered login errors and issues accessing the platform. The incident was caused by poor network connectivity with an external provider. Xero's technical team implemented a fix and fully restored service by 12:49 AM UTC.
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Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused.
Our technical team identified this was caused by poor network connectivity with one of our external providers and has restored service.
We're aware some customers would have experienced issues with accessing and using Xero from 1-1:10am UTC. Our team have implemented a fix and we're monitoring the results.
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