Outage in Xero
Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero
Resolved MinorIncident Report
Summary AI Generated
Xero Practice Manager experienced errors and slowness when customers attempted to access client lists and client insights. The issue affected the Practice Manager component and lasted approximately 10 minutes. The team implemented a fix and confirmed resolution after monitoring the results.
We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.
Components affected
Xero Practice ManagerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/20/2026 01:54AM
Our team has resolved the issue impacting customers trying to access client lists and client insights in Xero. We apologise for any inconvenience this has caused.
Within 24 hours we’ll update this page with a brief summary
MONITORING
5 days ago - at 05/20/2026 01:49AM
Our team has implemented a fix and we are currently monitoring the results.
INVESTIGATING
5 days ago - at 05/20/2026 01:46AM
We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.
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